How To Deal With Criticism As An Internet Marketer
It is a myth that a business can be 100% loved and esteemed. This is true both traditional and on the web. It does not matter how good your company is, you are always going to have to contend with critics. It is actually what you do when you find out that criticism that is crucial. This is especially crucial to do when you do your business online -- where people do not have a lot of chances to interact with you personally to counteract the negativity they read. So here's what you have to do.
It's important to take action rapidly to every criticism you see. Don't underestimate how important this is. You should not just let a poor critique sit somewhere and not respond to it. If you see the criticism in a public forum, answer back through the same thread and thank the person for her or his Multi Level Marketing views.
Tell him or her you're looking into it and ask them for permission to talk about their issues privately. It will persuade others that your main priority is the development of the best possible product...and that you don't respond badly when somebody criticizes you. It is going to earn you a great deal of respect.
Actually verify if the feedback is about something that must be fixed. Everybody knows how to tell trolls and truthful criticism apart. "You suck" does not need a reply.
"I found a 404 page" or "the layout seems weird" are things you have to take a look at. Check out everything if a change has to be made, make it. This proves to others that you're paying attention and will take action when action is necessary.
Each response you provide has to be customized. If you decide to make a change or a fix, tell the person who posted the criticism you are making the changes they requested you to make. Additionally, you can publish things like this openly in discussion boards. That proves to everybody that you can take constructive feedback without getting upset.
It demonstrates that you make an effort to give people what they really want. This is a great idea--even when you make your mind up not to make a change that's been requested. Write that you examined the issue but have chosen to leave things the way they are. Then talk about the reason you did that.
Reputation management is the name of the game when you respond to critique; remember that. If you merely criticize someone for criticizing you, you appear foolish. If you dismiss peoples' criticism and try to insist that it is all fine, you will appear like you do not understand your own business all that well. Keep your ego in check. People are certainly not attacking you as a person (hopefully). They basically had a less than great experience with your product or service. This implies that you have to improve the product so that they are not going to have a repeat of that same experience.
How you deal with criticism says a great deal about you and about your company. Make an effort to be as positive as you possibly can about it!
It's important to take action rapidly to every criticism you see. Don't underestimate how important this is. You should not just let a poor critique sit somewhere and not respond to it. If you see the criticism in a public forum, answer back through the same thread and thank the person for her or his Multi Level Marketing views.
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Tell him or her you're looking into it and ask them for permission to talk about their issues privately. It will persuade others that your main priority is the development of the best possible product...and that you don't respond badly when somebody criticizes you. It is going to earn you a great deal of respect.
Actually verify if the feedback is about something that must be fixed. Everybody knows how to tell trolls and truthful criticism apart. "You suck" does not need a reply.
"I found a 404 page" or "the layout seems weird" are things you have to take a look at. Check out everything if a change has to be made, make it. This proves to others that you're paying attention and will take action when action is necessary.
Each response you provide has to be customized. If you decide to make a change or a fix, tell the person who posted the criticism you are making the changes they requested you to make. Additionally, you can publish things like this openly in discussion boards. That proves to everybody that you can take constructive feedback without getting upset.
It demonstrates that you make an effort to give people what they really want. This is a great idea--even when you make your mind up not to make a change that's been requested. Write that you examined the issue but have chosen to leave things the way they are. Then talk about the reason you did that.
Reputation management is the name of the game when you respond to critique; remember that. If you merely criticize someone for criticizing you, you appear foolish. If you dismiss peoples' criticism and try to insist that it is all fine, you will appear like you do not understand your own business all that well. Keep your ego in check. People are certainly not attacking you as a person (hopefully). They basically had a less than great experience with your product or service. This implies that you have to improve the product so that they are not going to have a repeat of that same experience.
How you deal with criticism says a great deal about you and about your company. Make an effort to be as positive as you possibly can about it!
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posted by Vittoria @ November 16, 2013
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