Understanding Answering Service San Diego
A telephone answering service company is one that handles phone calls for another firm at a fee. This means that if company A has high telephone traffic it can hire company B to handle all its calls. This saves company A the agony handling big traffic through the phone and also that of employing and training people to handle calls. For those in need of answering service San Diego professionals are always ready to help.
These services have been around since before the telephone was invented. Teenage boys were hired by communication companies to deliver telegrams to and from the customers and clients. After the telephone was invented companies stopped hiring teenage boys and employed women as they were more patient and less fight-prone.
In the early 1900s women were the majority in the telephone answering industry which was a surprise because they had been openly discriminated against especially those of Jew and African American descent. However, up to date women have maintained a professional stance and to this day remain the majority although men offering these services have also increased in number. In the 1960s, due to the large frequency in company calls, the Private Automated Business Exchange was developed, known as the PABX. About a decade later, the Automatic Call Distributer was used a lot; both were developed for the purpose of managing the high number of calls received per day.
There are four different types of the services in the industry; the first is the automated servicing. This is where the caller gets the message via voice prompts given by a computer. It is the cheapest but also has the potential of being the most frustrating to the caller.
Another is the live answering service. This involves actual people on the other end of the line who respond to the caller efficiently and effectively. It might not be the cheapest but it is the best option as it possible to answer all the questions that the caller may be having.
The third one is the call center. This is a service necessary for big companies with high in-call frequencies. It involves a large number of professional employees who work in shifts so as to cover calls on a 24/7 basis. It is the best type of service since it gives callers the personal touch which is very important to the client company.
The last mode of communication is online answering. It is possible to combine this method with others as the client company would wish. The client company sends messages to its clients via the internet straight to their phone. This is a very effective method as the messages sent are always straight to the point. However this method does not encourage two way communications and is best used as an alternative method. Most companies prefer this method because it is cheap.
All the above mentioned services are very important especially to companies that handle big traffic daily. If calls are too many, receiving all of them will lower productiveness. It is also economical for the client company since no employees need to be hired or trained. Those seeking services answering service San Diego professionals can be visited at their offices. These professionals are always committed to meet various needs of their clients.
These services have been around since before the telephone was invented. Teenage boys were hired by communication companies to deliver telegrams to and from the customers and clients. After the telephone was invented companies stopped hiring teenage boys and employed women as they were more patient and less fight-prone.
In the early 1900s women were the majority in the telephone answering industry which was a surprise because they had been openly discriminated against especially those of Jew and African American descent. However, up to date women have maintained a professional stance and to this day remain the majority although men offering these services have also increased in number. In the 1960s, due to the large frequency in company calls, the Private Automated Business Exchange was developed, known as the PABX. About a decade later, the Automatic Call Distributer was used a lot; both were developed for the purpose of managing the high number of calls received per day.
There are four different types of the services in the industry; the first is the automated servicing. This is where the caller gets the message via voice prompts given by a computer. It is the cheapest but also has the potential of being the most frustrating to the caller.
Another is the live answering service. This involves actual people on the other end of the line who respond to the caller efficiently and effectively. It might not be the cheapest but it is the best option as it possible to answer all the questions that the caller may be having.
The third one is the call center. This is a service necessary for big companies with high in-call frequencies. It involves a large number of professional employees who work in shifts so as to cover calls on a 24/7 basis. It is the best type of service since it gives callers the personal touch which is very important to the client company.
The last mode of communication is online answering. It is possible to combine this method with others as the client company would wish. The client company sends messages to its clients via the internet straight to their phone. This is a very effective method as the messages sent are always straight to the point. However this method does not encourage two way communications and is best used as an alternative method. Most companies prefer this method because it is cheap.
All the above mentioned services are very important especially to companies that handle big traffic daily. If calls are too many, receiving all of them will lower productiveness. It is also economical for the client company since no employees need to be hired or trained. Those seeking services answering service San Diego professionals can be visited at their offices. These professionals are always committed to meet various needs of their clients.
posted by Vittoria @ February 06, 2013
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